CM-CTI LEVEL 5.0: OPTIMIZING

The Rockstar CTI Team

All those metrics you’ve collected have given you insights on how to improve the direction of your team. You know which IRs could use more attention and prioritize accordingly.

You keep making sure that you’re working with the best data available and strive to collect it as efficiently as possible.

Your analysts can all code, so they’re scripting all kinds of processes and creating extensions for your tools.

You don’t even have to worry about sending things to any of your customers anymore, because they can all fetch it from your sleek APIs. They don’t even have to ask if we’ve seen something before because it’s all catalogued in a centralized location and you sent them the link. Twice.