CM-CTI LEVEL 4.0: QUANTIFIED

Metrics! Metrics! Metrics!

Now you’re measuring everything. HR has had to tell you to stop walking around the office with a tape ruler and asking people intrusive questions.

You know just how effective your team has been at covering IRs and exactly how long it will take to complete any project because you have the telemetry.

You are evaluating the performance of the sources you ingest and kicking some to the curb for not providing enough context or value.

When your boss asks you what you’ve been up to, you just say “Check the TIP” and put on sunglasses before walking away.

You even know you’re doing a good job because you sent out a survey link to your coworkers and they gave you 5-star reviews.

Big flex.